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Changing your Password

System Status

To see our online guide to change the password on your email account please click here or Download the PDF File

Email Set Up 

Below are instructions on how to set up your e-mail package.

We offer 2 types of mail box. Standard email boxes (Free) and Advanced mail boxes (charge per mail box, annually). Before starting this process make sure you know:

  1. Your Domain Name (URL/Internet Address)
  2. Your E-mail Address (Supplied by Digital Paint)
  3. Your E-mail Password (Supplied by Digital Paint)
  4. Your outgoing mail server

    1. Standard Mail box: Your ISP (Internet Service Provider) is the company that you use to connect to the internet will supply you with your outgoing mail server settings). Wannadoo, Tiscali and Nildram are all examples of ISP's. Usually your outgoing mail server is written in the documentation that comes with your dial up software. If you are unable to find this please contact your IPS directly1.

    2. Advanced Mailbox: Outgoing mail server settings are provided as part of the advanced mailbox2.

Then click the software package you use from the list below:

Standard mailbox

  • Use any POP3 mail software.
  • Web mail - access your email from anywhere with any web browser.
  • 20 MB space.

Advanced mailbox

  • Spam and virus protected email.
  • Use any POP3 mail software.
  • Web mail - access your email from anywhere with any web browser.
  • Spam and virus protection included.
  • 100 MB space - send and receive business-grade attachments.
  • Mailbox control panel - enable end-users to manage their own mailbox. (see below)
  • Roaming SMTP, allowing you to send mail from any location with an internet connection2.
If you would like to upgrade a standard mailbox to an advanced mailbox, please contact the Digital Paint office on 0845 1200 278.

Webmail

Web mail - access your email from anywhere with any web browser.

Mailbox Control Panel

Available for advanced user only.

If you are unable to collect mail due to an incorrect password, we may need to reset it. We don't keep passwords on file for security reasons, but we can change it to something different. To go ahead with this, please email us with the password you want to use. It needs to be between 6 and 14 characters with only letters and numbers but without spaces. This usually takes around ten minutes to activate one we have varified the request and updated the details.

Known Issues

The below issues are outside of our control and are not specific to Digital Paint.

1BT Users - In order to send mail via BT Connect , BT Broadband BTyahoo, BT Internet or talk21, you must contact them directly. Only BT can put all the links in place between email addresses and the BT server as they need to authenticate the ownership of domain name. This usually takes around 24 hours to become operational.

2AOL Users - If you are having issues sending via email if you are connected using AOL, please try using the outgoing server port number as 587. This is located in the advanced option tab when setting up the mail. If this continues to fail you may need to contact them directly as AOL's own firewall software could be blocking sent emails.

Note: If you are an advanced mailbox user and still unable to send mail via smtp.yourdomainname.com, try changing the outgoing server port from port 25 to port 225 in the advanced tab.

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